Refund policy

Any claims for misprinted/damaged/defective items must be submitted within 4 weeks after the product has been received. For packages lost in transit, all claims must be submitted no later than 4 weeks after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

Damaged items:
The last thing we want is for you to be stuck with a damaged item. If it arrives to you damaged, then please get in touch with us within a week's time!

Wrong size:
If you're unhappy with the size you've received, first check that the size stated on the garment matches the size stated on the sizing chart. Though rare, it's possible that the garment was mislabelled. Let us know and we'll get you sorted out.

If you'd like a different size, get in touch with us at sales@steubensltd.com and we'll let you know what your next steps are.